We are a “caregiving” service, not a “sitter” service.
Most agencies do nothing more than provide a person to perform tasks such as assistance, observation, or supervision to a client. Our caregivers are highly trained and competent caregivers who actually do much more than just observe, monitor, assist with, and supervise a client. Our caregivers actually interact with, engage, encourage, motivate and stimulate our clients. Our focus is on what the individual psycho-social and non-medical needs are for each of our clients.
Our mission has always been and will continue to be supportive to not only our clients, but our family members as well, because both need the emotional support to live through the overwhelming stress and challenges they face as family caregivers. Our caregivers are trained to essentially minimize and even eliminate the stress that the family member(s) are overwhelmed with, and to help the entire family including the client, to improve or maintain their quality of life. It could be the little things such taking the trash out or walking the dog, to name just a couple of examples, but all performed by a caregiver that doesn’t need to be told what to do; just by anticipating the needs of the client and the family.
PCS has established a higher standard of caregiving to anticipate and exceed client expectations and needs.
We do this by applying rigorous qualifications and screening of caregivers we hire and in fact only 5% of applicants are hired. We also require on-going training and continuing education in non-traditional areas such as customer service, hospitality, effective communication techniques, team work, and methods to promote and support the psycho-social needs of our clients. Likewise, caregivers receive the same on-going training in dementia/Alzheimer’s care, wound care, rehabilitation, and monitoring and observation of each client’s key clinical signs.
- PCS caregivers receive additional education, training from Healthcare Interactive, and certification from essentiALZ® , an Alzheimer’s Association sponsored dementia training program and renew their certification every 2 years.
- The average length of service of our caregivers is 2 years. 38% of our caregivers have been with our agency for more than 2 years.
- The owner and president of the agency, Sid Gerber has over 22 years of experience delivering quality care and emotional support and long term care consulting to hundreds of clients. He is committed to his personal involvement with each client and is available to his clients on a 24/7 basis nor does he delegate that responsibility to anyone else in his organization.
- Aside from a very thorough and intensive background check including a criminal history, reference check, drug test, and misconduct registry check, PCS conducts a pre-employment assessment of its caregivers that closely examine attitude, behaviors and personality characteristics in order to screen those caregivers that could put clients at risk. Some of these characteristics include dependability, honesty, hostility, substance abuse, sexual harassment and cognitive reasoning amongst others. (For more details, refer to our CQA Program)
- Before being assigned to a client, every caregiver is mentored by the client’s current caregiver to review the client’s routine and daily needs requiring the caregiver’s assistance.
- On every assignment, PCS caregivers document such things as a client’s daily activities, personal assistance required, vital signs, meals, snacks, supplements and fluids consumed, sleeping patterns, behavioral issues, and any other significant medical and psycho-social changes that could be a potential issue or problem.
Why do we do this?
The answer is quite simple! For two reasons; first by monitoring and documenting any trends earlier and when they first occur, we can avoid issues from escalating into larger problems that may be more difficult to manage or control especially if they become complex medical problems. Secondly, we can notify the client’s physician(s) and family members as soon as these concerns are observed and help expedite a doctor’s visit if necessary. Since most physicians rarely see or observe patients in their own home and environment instead of the physicians’ office, we can greatly improve the communication of much needed clinical information that the physician would not necessarily observe in the office. Because of this additional perspective and first hand observation by PCS caregivers, hopefully physicians can provide his/her patient with a more specific diagnosis and prognosis. Furthermore, PCS can even provide the physician, most of which are pressed for time, with a graphic presentation that summarizes these trends in an easy and accessible format.